News

New Office Procedures for the Clinic

New operating procedures until further notice:

As more and more business start to open, our clinic needs to stay cautious to prevent the spread of COVID-19. While most appointments are now converted to telephone consultations, certain appointments need to be seen in person. We also offer virtual visits for the more tech-savvy patients. Please see below for our new procedures for these types of appointments.

 

Procedures for IN-PERSON visits:
During this pandemic, we are asking that adults come alone for their appointments and that children or infants come with one parent only. Because of social distancing rules, we are trying to limit the number of people in the clinic to keep everyone safe.
We also ask that you wear a mask – non-surgical and or/homemade is fine – and it you don't have access to a mask that you wear a scarf over your mouth and nose. Young children do not need a mask.
The door to the clinic will be kept locked at all times. Please knock and be patient - someone will open the door for you. If you do not have an appointment, we ask that you call before coming in since we won't let patients in without appointments.
IN-PERSON visits include appointments with a physician or appointments with the Nurse. We are currently accepting appointments for all injections and wart treatments. These appointments must be scheduled in advance as we will NOT be accepting walk-ins. Appointments with the nurse will be scheduled every 30 minutes to respect social distancing rules and all areas will be sanitized before the next appointment arrives.

Procedures for Telephone Consultations:
During this pandemic, telephone consultations times and lengths are unpredictable. Please understand that the specified time of your appointment is an approximation only and that it may be a little earlier, or a little later then the actual appointment time. We ask that you be patient during this time.

Procedures for Virtual Visits:
If you haven't already, you will receive an email with a link to your video chat with your doctor. Instructions will be in the email. Please test your connection with microphone and camera before the visit time so there are no delays with your appointment.
A few minutes before your scheduled appointment time, please join your virtual visit through the link in your email and wait for your doctor to connect. Physicians will do their best to start the visit close to the appointment time but there may be delays. Please be patient during this time.

Sanitization in our clinic:
In our common areas, all surfaces are sanitized with medical grade disinfectant several times a day. This includes, counters, chairs, door knobs, doors. All touchable surfaces in our exam rooms are sanitized after every patient. We endeavour to keep our clinic as germ free as possible and patients may be asked to sanitize or wash their hands upon arrival.
We would like to thank all our patients for their understanding during these unprecedented times and ask that you please continue to social distance and wash your hands often so that we can stop the spread of COVID-19 for good.

Injections return

As of today, Jun 1, 2020, we will start giving injections for our patients only and by appointment only:

Patients will need to call us during regular business hours to book an appointment

Call: 613-830-1298 extension 3 to book an appointment and for further instructions

COVID-19 UPDATE (April 21, 2020)


Due to the COVID-19 pandemic we will be changing most of the already scheduled appointments to telephone consultations. This measure is to protect our patients, our physicians, and our staff.


Walk-in clinic procedures will also be different during this time. The door will be kept locked and there will be a sign on the door with a phone number to call to be added to the walk-in schedule. Once you have registered, you will receive a call from either a nurse or a doctor.

 

The walk-in clinic will be for URGENT matters only. Anything deemed not urgent might be triaged by a nurse and an appointment on a different day may be given with your doctor. You may also be sent home to await a call from one of our physicians. This is to keep as little people as possible in our waiting rooms.

 

If you suspect that you might have been in contact with someone who had contracted COVID-19 – and that you might have it yourself - please refer to our information sheet - INFORMATION TO PATIENTS ABOUT COVID-19, contact Public Health at 613-580-6744 and they will indicate whether you need to attend a testing centre in the Ottawa area. Fever, cough or trouble breathing may be an indication.



To help stop the spread :
-Go out as little as possible especially if you are over the age of 70
-Cancel travel plans or return home as soon as you can if you are out of country
-Cancel outings and/or organized parties/events with family and friends
-Avoid big gatherings of people and crowds
-Work from home if possible
-Wash your hands for at leased 20 seconds often or use hand sanitizer
-Cough or sneeze in your elbow
-Avoid touching your face, eyes and nose as much as possible
-Practice social distancing and stay at leased 2m away from people in public


Please remember: You may have contracted COVID-19 and have absolutely no symptoms. The more people you come into contact with, the more people you could be infecting.

UPDATE of Uninsured Services

As of today, January 10, 2020 -

Please click HERE to see a full and updated list of our fees for UNINSURED SERVICES.

Flu Shot UPDATE!!

**** PLEASE NOTE: We no longer have the High-does Flu shot for high risk patients!!! ****

 

We expect more in early December.

FLU-SHOTS CLINICS ARE HERE!!!!

We have received the flu-shot for the 2019-2020 flu season.

During the day - flu-shots will only be given to patients with appointments and high-risk patients.

We strongly encourage patients to come to our flu-shot clinics.

Below are the dates and times of our flu-shot clinics.

Wednesday, Oct 30, 2019      6pm-8:30pm
Tuesday, Nov 5, 2019             6pm-8:30pm
Thursday, Nov 14, 2019         6pm-8:30pm
Tuesday, Nov 19, 2019           6pm-8:30pm
Thursday, Nov 28, 2019         6pm-8:30pm

Please present yourself at Suite 104 with your health card in hand. Door opens at 6pm sharp.

No More Nurse on Monday Evenings

ATTENTION!!!!

Please note that as of November 12, 2018 - There will not longer be a nurse available on Monday evenings.

Please click here to see the nurse's hours.

New Fees for Chart Copies

New Fees for Chart Copies

Please be advised that as of Tuesday, May 22 2018 there will be a fee for copies of blood work results or imaging results.

The fee is $5 to a maximum of 4 pages.

NOTICE to All QC patients

Québec Residents who do not have a family physician at our clinic will be required to pay for their visit.

Also, certain physicians require Québec Residents, that are patients with our clinic, to pay their visit before being seen.

 

We accept payment by Debit, Cash (exact amount), Visa or Mastercard.

Is it a Cold or the Flu?

The Public Health Agency of Canada wants to help you understand the difference between a common cold and the flu.

 

Click here to read more.

Changes to Prescription Renewals

Please note that there have been changes to our prescription renewal policy:

 

"Prescription renewals should be done during your regular visits.  Requests from pharmacies are reviewed and returned if approved by your physician. This may take up to 7 business days."

Proud to be SCENT-FREE!!!
Did you know that some people are sensitive to scents?

In our clinics, we try our best to keep a scent-free environment so that everyone can be comfortable.

Please remember to be mindful of your perfumes and colognes when you visit us.

Thanks for your consideration.