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Fees for Missed Appointments

In order for us to continue to provide access to the highest-quality care possible for all of our patients, we are trying to reduce the number of missed appointments in our clinic. Missed appointments take valuable time away from other patients who are waiting to see their doctor.

Should you need to cancel or reschedule an appointment, we ask that you advise us as soon as possible. You can cancel your appointment by:

  • leaving us a detailed message (613-830-1298, extension 5)
  • Logging in to your portal, clicking Appointments, selecting the appointment you wish to cancel and then clicking the Cancel Appointment button
  • Or by speaking with one of our administrative assistants (613-830-1298, extension 3).


All appointment changes and cancellations must be made at least 24 hours in advance so that we can offer your appointment to another patient. As of June 1st, 2024, if you miss your booked appointment without at least 24 hours’ notice, you will be charged a No Show fee of 50$.

We understand there may be times when an unforeseen emergency occurs, and you may not be able to keep your scheduled appointment. Extenuating circumstances may be taken into consideration.

Thank you for your understanding and cooperation.