Frequently Asked Questions

Are any doctors accepting new patients?

Currently, there are no physicians accepting new patients at this clinic.

When can I call to book an appointment with my doctor?

Telephones are answered Monday to Friday from 8:30 a.m. to 4:00 p.m. For an urgent request, it is always better to call in the morning.

How can I get my test results?

You can only get your results after they are reviewed by your physician. If there is an issue with your results, someone will contact you. You can also book an appointment for a follow-up of your results.

What time does the lab open and close?

The Dynacare blood laboratory is open:

Monday to Thursday from 7:00 a.m. to 5:00 p.m.

Friday 7:00 a.m to 4:00 p.m.

Saturday 7:30 a.m. to 12:00 p.m.

No appointment needed.

What is the number for Orleans Imaging, the x-ray lab in the building’s lower floor?

This location is now CLOSED.

The imaging company, Canadian Diagnostics Network (CDN), has moved to 2003 St-Joseph Blvd, near the roundabout. The number for the Imaging Lab is 613-824-3252.

When is my appointment?

If you have lost your appointment card or don’t remember when your appointment is, please call our office at 613-830-1298 and our receptionist will be happy to assist you. You can also find the information in your portal in the section named Appointments.

How do I get my prescriptions renewed?

Prescription renewals should be done during your regular visits. Requests from pharmacies can be made and are reviewed and returned if approved by your physician. This may take up to 7 business days.

New regulations now allow pharmacists to authorize a prescription refill in limited circumstances.

I'm going out of the country and I need a vaccination.

To find out which vaccinations you need, please visit an approved travel clinic or a travel website; wwwnc.cdc.gov/travel. Travel advice is not covered by OHIP.

We offer the following vaccines:

Vaccinations and Fees


$ Adult

$ Child

# of Doses

Hepatitis A (Avaxim/Havrix)

$85 / dose

$57 / dose

2 doses

Hepatitis B (Energix)

$57 / dose

$42 / dose

3 doses

Twinrix (both Hepatitis A & B)

$91 / dose

$61 / dose

3 doses

Typhoid (Typhim VI)

$65 / dose



I would like to transfer my chart to another doctor. How do I do this?

To give us authorization to transfer your chart to another physician, a signed authorization is required from your new doctor’s office. You may fax your request to us or bring it in person. The fee for this service is a minimum of $50.

When should I book my next annual appointment?

An annual appointment can be scheduled once every 12-24 months as per the Ontario Ministry of Health and Long-term Care (MOHLTC) regulations.  We suggest scheduling an annual appointment every 18 months. These appointments are not for urgent matters but to bring up to date your long-term medications, and to ensure you have all your recommended screening tests done.  For urgent matters, please book a regular consultation with your physician.

You can also book your annual appointment by visiting the Health Myself Portal.

When can I get my flu-shot?

Flu shot clinics typically take place between mid-October and early December.  The dates are decided after we receive the vaccines from Public Health and are then posted in the What’s New section of our website. We also send a message through our patient portal to advise all our patients when clinics will take place and how to book. Please note that children under 8 who have never received the influenza vaccine need to have 2 doses 4 weeks apart. 

Children who have received the influenza vaccine in the past only need one dose.  You cannot receive the influenza vaccine if you are allergic to eggs or have had an allergic reaction to the vaccine in the past.

Are my insurance forms ready?

If you submitted an insurance form to be completed, be assured that we will notify you as soon as it’s ready. Please note that fees apply to all forms.

I lost my or my child's immunization record. How can I get another one?

If you need another immunization record, a nurse must go through you chart to record every immunization you have received. This is a long process and can take up to 2 weeks. A $25 fee applies.

Do you do vasectomies?

Vasectomies are performed in our office on Thursday mornings by Dr. Dean Leduc. An appointment for a consultation must be made before the day of the procedure with Dr. Leduc. To schedule this appointment, please call the clinic at 613-830-1298.

For more information on this procedure click here.

Do you do circumcisions??

Circumcisions are performed in our office on Thursday mornings by Dr. Dean Leduc. A $50 deposit is required at the time of booking.

Babies must weigh less then 11 lbs. or 5 kg and an email address must be provided to receive instructions on preparation. The cost of the procedure is $150.

For more information on this procedure, click here.